Posted 7 months ago
by rousso
Temporarily disabling UI for Event Walls
Recently some users complained of getting a blank page while trying to access RSS Graffiti. With the help of one of our users we have been finally able to reproduce the problem and track down the cause.
I’ll get more technical about it later. Let me give you the bottom line first:
To solve this we have to disable the listing of your events on the left-hand column of RSS Graffiti.
What does this mean?
This means that you will not be able to see a list of your Facebook Events in the user interface and thus will not be able to click on any of them to add or edit your feeds for them.
Workaround
We will work on a workaround for this tomorrow and push it as soon as we can. In the mean time if you have added feeds on an Event and need to modify them please contact us at support@rssgraffiti.com, or leave a message on our Facebook Wall (http://facebook.com/rss.graffiti), or in our user support community (http://getsatisfaction.com/rssgraffiti) and we will help you make the modifications you need to do.
Is publishing on Event Wall affected?
No, publishing will continue normally for the feeds that you have already setup for your Facebook Events. This issue affects only the user interface.
How long will this go on?
Disabling the listing of Events in the UI is a temporary measure to allow the users that were blocked by this issue to use RSS Graffiti normally. Luckily the number of Event Walls that use RSS Graffiti is relatively small and hopefully those users will not be affected but this measure before we come up with an alternative solution. We hope to be able to find an alternative solution to the problem tomorrow.
So what was the problem?
The problem is that a Facebook FQL query which should list the Events created by a user, suddenly times out for some users. Although our implementation should work normally, there is some unknown problem in Facebook that causes it to time-out so badly that you don’t even see the Facebook logo appearing when this happens. We will file a bug to Facebook for this and look for alternative ways to implement the specific functionality ASAP.
Special thanks to the users that worked with us to track this down. We’ll keep you updated on how we tackle this issue.
Notes